Talk Internal Communication

I am delighted to be able to give you details about a text book on internal communications to which I have contributed, entitled Exploring Internal Communication. Chapter 5 entitled 'Auditing internal communication: four quadrants of internal communication success', is based on my PhD research and provides readers with a powerful tool to measure and improve internal communication quality. The tool helps build successful communication in a business. Edited by Kevin Ruck the book is both a companion for UK's Chartered Institute of Public Relations qualifications in internal communication and a general introduction to the fast developing fields of internal communication and employee engagement. It is relevant to people currently working in these areas, from either a corporate communication or human resources background, and also to operational managers seeking a better understanding of internal communication. The book is available on amazon.co.uk at  Exploring Internal Co...

Remember Gallup’s landmark research on the drivers of organizational success. Two of the twelve most powerful drivers were: My supervisor, or someone at work, seems to care about me as a person. At work, my opinions seem to count. Caring about what your employees have to say has a huge bottom line impact. Successful communication in a business a essential key to delivering bottom line results.  However, a word of warning, you must take action on the feedback you receive. People often ask me, do employees not get tired of being asked for their opinion and their feedback? The answer is no, not if their views are listened to and acted upon. If action is taken, asking for employee feedback is the easiest way of building employee engagement and morale.  Here's an interesting article from David Lee on this very topic  http://www.humannatureatwork.com/articles/employee_morale/Employee-Feedback.htm