How do you know if your staff understand the organisation's strategy?
I found a very interesting book which struck a cord with me as it outlines the basic information that must be effectively communicated to staff in order for them to understand the organisation’s strategy. Often strategy and big picture concepts are obvious to management but not obvious employees. The consequences of this lack of understanding are extremely costly as employees can’t commit to achieving a strategy they don’t understand. It is an important job of every senior managers’ role to ensure that employees understand the big picture. The book The Executive Guide to High-Impact Talent Management , published by McGraw-Hill outlines how senior managers can assess their staffs’ understand of the big picture. It suggests that the CEO and all senior managers ask their employees the following questions: 1. Who are the customers or customer segments we serve, listed in priority order? 2. What are the services we provide now and which ones, if any, need to change as we implement the c...