Talk Internal Communication

In an article, "Why concrete language communicates truth ," the author states that when you speak and write using unambiguous language, people will believe you. Choosing words that reinforce the concrete nature of your statement make it more credible . Here are some examples: 1. Be specific with nouns.. Instead of "cars," say "Thunderbird" and instead of "breakfast," say "steak and eggs." Use more action verbs. Use fewer adjectives and adverbs, and stick to concrete nouns and verbs. You won't sound as if you're exaggerating and your credibility will shine through. 2. Avoid ambiguity. Read your lines aloud to a friend this will help you will hear the words that may confuse confusion for your audience. Aim to use simple, universal terms. 3. Use concrete verbs: Use solid, concrete and unambiguous verbs for example verbs like 'count' and 'write'. Avoid verbs that are less clear such as 'help' and...

I found a very interesting book which struck a cord with me as it outlines the basic information that must be effectively communicated to staff in order for them to understand the organisation’s strategy. Often strategy and big picture concepts are obvious to management but not obvious employees. The consequences of this lack of understanding are extremely costly as employees can’t commit to achieving a strategy they don’t understand. It is an important job of every senior managers’ role to ensure that employees understand the big picture. The book The Executive Guide to High-Impact Talent Management , published by McGraw-Hill outlines how senior managers can assess their staffs’ understand of the big picture. It suggests that the CEO and all senior managers ask their employees the following questions: 1. Who are the customers or customer segments we serve, listed in priority order? 2. What are the services we provide now and which ones, if any, need to change as we implement the c...